Last updated: 1 January 2025
Entity: Tb Consultancy Services Pty Ltd · ABN 96 703 100 350 · Melbourne VIC · Website: https://tbconsultancyservices.online
1. Introduction
Tb Consultancy Services Pty Ltd (ABN 96 703 100 350) is committed to protecting the privacy of our clients, website visitors and other individuals we deal with. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
2. The Australian Privacy Principles
The APPs govern how Australian organisations collect, use, disclose, store and give individuals access to their personal information. Our practices are designed to comply with each APP, including requirements relating to open and transparent management of information (APP 1), anonymity and pseudonymity (APP 2), collection of solicited information (APP 3 and APP 4), use and disclosure (APP 6), direct marketing (APP 7), cross-border disclosure (APP 8), data quality (APP 10), data security (APP 11) and access and correction rights (APP 12 and APP 13).
3. Information We Collect
Depending on how you engage with us, we may collect:
- Your name, job title, business name and role within your organisation;
- Contact details, including your email address and business address;
- Information about your business needs, project requirements and engagement history;
- Billing and invoicing information relevant to the services we provide;
- Records of correspondence, including emails and enquiry forms you submit;
- Technical information such as IP address, browser type and pages visited, collected through website analytics.
4. How We Collect Information
We collect personal information directly from you wherever reasonably practicable, including when you submit an enquiry or quote request through our website, correspond with us by email, or engage our consulting services. We may also collect information from publicly available sources or from third parties you nominate, such as referees or professional advisers, where it is unreasonable or impracticable to obtain it directly from you.
5. Purposes of Collection and Use
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and preparing quotes or proposals;
- Providing our business and consulting services;
- Managing our client relationships, invoicing and business operations;
- Meeting our legal, taxation and regulatory obligations as an Australian registered company;
- Improving our website, services and communications.
We will not use or disclose your personal information for any purpose other than the primary purpose of collection unless you consent, or the use is permitted or required by law.
6. Direct Marketing
We will only send you marketing communications where permitted by the APPs and Australian law. Every marketing email includes a simple unsubscribe facility, or you may opt out at any time by emailing ceo@tbconsultancyservices.online. Upon receiving your request, we will stop sending marketing communications promptly and at no cost to you.
7. Disclosure of Personal Information
We do not sell, rent or trade personal information. We may disclose information to:
- Service providers who assist with hosting, analytics, email delivery or accounting, bound by confidentiality obligations;
- Professional advisers, such as accountants or auditors, where necessary for our business operations;
- Government agencies or regulators where required or authorised by Australian law.
Where we engage service providers located outside Australia, we take reasonable steps to ensure the recipient complies with the APPs or is bound by equivalent privacy protections.
8. Data Quality, Security and Retention
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. We implement appropriate technical and organisational measures, including access controls and secure storage, to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records must be kept for statutory periods under the Corporations Act 2001 and taxation laws). Information that is no longer required is securely destroyed or de-identified.
9. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@tbconsultancyservices.online with sufficient detail to identify the information concerned. We will respond within a reasonable timeframe, and access will generally be provided free of charge unless the request is onerous, in which case we will notify you of any reasonable cost before proceeding.
10. Anonymity and Pseudonymity
Where lawful and practicable, you may deal with us anonymously or using a pseudonym, such as when browsing our website or making a general enquiry. However, we generally need your identity details to provide consulting services, prepare quotes or issue invoices.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some parts of the website may not function fully as a result. Analytics data is used in aggregate and is not used to identify individual visitors.
12. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please lodge a complaint by emailing ceo@tbconsultancyservices.online. Please include details of the alleged breach so we can investigate. We will acknowledge your complaint promptly, investigate it fairly and impartially, and provide a written response within a reasonable period.
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page with a revised "last updated" date. Continued use of our website or services after an update constitutes acceptance of the amended policy.
14. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Privacy Contact — Tb Consultancy Services Pty Ltd
Email: ceo@tbconsultancyservices.online
Location: Melbourne VIC, Australia
ABN: 96 703 100 350
You may also wish to review our Terms and Conditions, which govern the use of our website and services.